Due to the recent global unprecedented demand for physical precious metals, we wish to advise that that we are experiencing some backlogs in the dispatch department due to the sheer volume of transactions. We do appreciate your patience during this time – please be assured that everyone will receive their purchases as soon as is possible.
In addition, whilst our supply of most products remains strong, there are some high demand items that may experience delivery delays from time to time. This will be advised on the website within the product description.
Thank you for your patience and loyalty during this very exciting time.
If neither you nor your nominated agent is available to sign, the parcel will either be returned to the depot where you may collect it or arrange a redelivery. If the parcel weighs less than 2kg it will be carded to your local post office. Please note that insurance cover ceases after the first delivery attempt or on depot collections not completed within a reasonable time frame.