Do you have questions about Gold and Silver Trading?
frequently asked questions About our gold & silver trading Services.
- Buying from Gold Bullion Australia
- Location and Trading Hours
- Bullion Products
- Bullion Storage Products
- Bullion and Product Pricing
- Customer Registration
- Collections and deliveries
- Selling Bullion
- Investor Information
1. Buying from Gold Bullion Australia
There are a number of ways you can buy bullion from Gold Bullion Australia (GBA).
We sell to members of the public, companies, superannuation funds and trust funds.
There is no maximum to the value of bullion you order if it's purchased over the phone, or over the counter at our public trading office. There is an online order limit of $75,000 per business day, which can be increased on application to our public trading office. There is no minimum order limit -- other than the price of the smallest denomination product that we sell.
You can use our website portal and trade 24/7 if you're looking for flexible trading options. If you're looking to physically trade bullion, you can do so at our public trading office, between the hours of 9.00 am and 5pm EST, Monday to Friday (excluding public holidays).
For orders placed through the website
Yes! Prices are locked in as soon as you click the “Commit to Purchase” button. In doing so, you're committing to a legally binding contract. Your order will be forwarded to the Gold Bullion Australia's office for review, and you'll receive an email confirming your order's acceptance.
For orders placed at our public trading office, via telephone, and or email
If you trade through our public trading office, via phone and or by email, then your prices will be locked in with the issue of your tax invoice.
No! Once you've committed to a contract, either by clicking the “Commit to Purchase” link on the website, or once your tax invoice has been issued, then you cannot change your order.
No! Your order cannot be cancelled once you have submitted it. If you wish to sell your metal back to us, before receiving your delivery, then we'll buy it back based on the current market rate.
2. Location and Trading Hours
Gold Bullion Australia’s national and public trading office is located on QLD’s beautiful Gold Coast. Our office is open for over-the-counter sales, purchases, and collections. Gold Bullion Australia has additional offices in Melbourne, Sydney, and Brisbane, although these are not available to the public, or for trading metals.
Our public trading office is located at 1 Avalon Parade, corner of Paradise Avenue, Miami, Gold Coast QLD. The office is open to the public from Monday to Friday, 9.00am to 5pm EST (excluding public holidays and 2 weeks over the Christmas and New Year period). Our website's trading hours extend outside of these office hours 24/7.
Our public trading office is a secure facility, and requires an identity check on entry. It features a bank teller area, for general questions and transactions, secure private meeting rooms, and a secure loading dock area for bullion collections and drop-offs. Appointments for the loading dock must be made in advance.
3. Bullion Products
Yes! And we've never had a product returned. Our products are made with the highest precision, and to the highest standard. We sell only investment grade bullion.
Gold Bullion Australia sells only investment grade gold and silver. The purity of the gold we sell is 99.99%, also known as 24 carat gold, the purity of our silver is 99.9%.
A troy ounce is the measurement term used to describe the weight of precious metals. A troy ounce (oz) consists of 31.1035 grams.
There are 32.15 troy oz to a kilogram of gold and silver.
Bars refined from a London bullion market approved refinery are imprinted with their own unique number. Refineries are accredited by the London Bullion Market Association (LBMA). If a bar contains a unique serial number then a certificate can be issued.
Your bullion's sales price to a dealer will always be determined by the current spot price, and the bar's metal, weight, and purity. Certificates are not a requirement of sale. Individuals may have personal preferences when choosing brands.
We only sell investment grade bullion with a gold purity of 99.99%, and silver purity of 99.9%. Each bar is stamped with its weight, purity and the brand's logo. The difference between GBA bars, Metalor, NTR, or PAMP is the brand name only. Serial numbers on these bars assist with SMSF audit requirements.
The smaller the bar, the more manufacturing is involved in its production (i.e. the higher the costs). For example, a kilogram of gold purchased as 32 x 1 oz bars is considerably more expensive to manufacture than the same kilogram of gold purchased as a single bar. Minted products such as coins and bars are more expensive, because of the finished detail and packaging costs.
As the price of metals increase, there will also be increased interest from the media and the public. As a result there will be more attempted scams and frauds. In recent times a number of gold plated bullion bars were found with an inserted core material called Tungsten, mainly in the US and Europe. Tungsten is a very cheap material. It contains a similar weight-to-density ratio as gold, which makes it a very good fraudulent material. The majority of our bullion bars are sourced directly from the refiner. This means no third parties will be given the opportunity to interfere with the bars we sell. The bullion bars we buy back and resell are thoroughly tested before we release them to the market. We guarantee the purity of all the bullion we sell.
4. Fully Insured Vaulting
The security, insurance and storage of your bullion can be a real concern. GBA utilises the vaulting services of Gold Bullion Australia Treasury Reserve (GBATR). We can arrange for the automatic vaulting of your bullion purchase within their high security facility. You can buy and store your bullion with us with confidence, assured that your bullion is safely secured, and fully insured at all times.
It can be difficult for individuals to find an insurer, and a high security safe storage location. GBATR is in business to provide you with secure vaulting services, to ensure your bullion is safe and insured to its full replacement value.
Bullion stored with GBATR is covered by insurance for its full replacement value. Daily, weekly and monthly audits are conducted at the facility, to confirm compliance, accuracy and transparency. Clients receive statements of their account holdings at the time of purchase, at the end of the financial year, and on request.
Gold Bullion Australia sells a variety of products suitable for storage, in alliance with GBA's vaulting affiliate Gold Bullion Australia Treasury Reserve.
The three different options are:
Unallocated Storage: This is the most cost effective option, where your bullion purchase is part of the total holdings of the vault. This means you won't be buying a specific bar or bar size. No storage or insurance fees are payable for this option, although the bullion held is fully insured.
Allocated Storage: This lets you purchase specific sized bullion bars and store them in their exact denominations. This storage service is fully insured and attracts a fee.
Private Storage: This allows the purchase of uniquely identifiable bullion, and its specific storage. A great option if you're looking to store for a Self-Managed Super Fund, due to its easily auditable nature. This option allows the secure storage of products already owned by a client, but not necessarily purchased from GBA. This fully insured service also attracts a fee.
For more detailed information to help you decide which of these storage options best suits your requirements please visit the VAULTING section of this website.
1/. Unallocated Bullion Storage
Unallocated storage is an extremely popular way of purchasing bullion. It reduces some of the expenses associated with physical bullion.
Unallocated bullion is not sold as a bar of exact weight. Instead it remains part of a larger bar, co-owned with other clients. The major benefit is you don't have to pay barring fees, because there's no need to produce specific bars. Nor are there any storage or insurance fees, although the product is of course fully insured.
Unallocated bullion storage remains as the closest possible price to the spot price. If you're looking for a convenient trading option, then we suggest you take a look at this type of bullion storage. Each account is 100% backed. Unallocated Storage products sold by GBA will be securely stored using the services of GBATR.
- Lowest premium and the closest to spot price of all of our bullion products.
- Ideal for traders who want to buy and sell regularly.
- No additional storage and insurance fees.
- A barring fee is charged if the client requests to take physical delivery.
- To either sell or arrange for your bullion to be barred is as simple as a phone call and provision of written advice to GBATR to facilitate this with GBA.
- GBATR will provide clients with statements of account holdings.
2/. Allocated Storage
Allocated storage refers to the safe storage of bullion bars or coins of specific sizes under a client's name. These bars have already been poured into specific bar sizes, so there is no barring fee should the client take possession of their metal.
- Storage and insurance of bullion bars and coins (no serial number).
- A storage fee is charged on a quarterly pro-rata basis (please see table below).
- Clients can arrange to collect their metal or have it delivered.
- Clients can withdraw their bullion from GBATR, and sell it back to Gold Bullion Australia during normal business hours.
- Clients receive a quarterly storage tax invoice, and account holdings statements.
3/. Private Storage
Private storage is perfect for you if you prefer to store your bullion with a unique identifying number or reference. This is typically but not necessarily limited to bullion with a stamped serial number.
Private storage also covers the storage of precious metals owned by a client, though not necessarily purchased from GBA. If you require private storage, then your goods will be sealed into approved containers and kept entirely separately to other storage products.
Storage products sold by GBA will be stored using the services of GBATR.
- Perfect for investors who would like a serial number on their bars for audit purposes.
- Many self-managed super funds require bars with serial numbers that can be audited.
- The process to collect or sell your bullion back is as simple as making a phone call and sending an email. Bullion buy-back transactions take place during normal business hours.
- Clients can arrange to collect their metal or have it delivered.
- Clients receive a quarterly storage tax invoice, and account holdings statements.
|Gold Storage Fees||Free||0.65%||0.85%|
|Silver Storage Fees||Free||1.25%||1.50%|
|Full Replacement Insurance||YES||YES||YES|
|Storage Fees Invoiced||N/A||Quarterly||Quarterly|
|Minimum Purchase||Nil||1 Oz gold or 1kg silver||1kg gold or 15kg silver|
|Bullion Bars||Ownership of part of a large bar||Individual denomination bars||Individual serial number bars|
|Documentation||Tax Invoice & Statement||Tax Invoice & Statement||Tax Invoice, Serial bar numbers & Statement|
Storage fees apply only to bullion products vaulted as allocated or private accounts. Unallocated bullion is free of any storage and insurance fees.
- Fees are charged and invoiced quarterly to spread the cost out over the year, and to keep an accurate value for insurance purposes. Fees are calculated based on the spot value for the relevant metal on the first trading day of each quarter.
- Fees are charged as a percentage of the value of your total holdings.
- Fees are emailed each quarter and applied to your GBATR account automatically.
Contact GBATR to indicate you wish to sell your metal. Any outstanding storage fees will need to be paid before your metal can be released for sale to Gold Bullion Australia.
No. The GBATR vaulting facility is a high security area. Other clients' investments are also stored within the facility. If you own vaulted bullion that has been stored as an allocated or private account, you'll need to contact GBATR in advance, to make an appointment and arrange inspection. Your bullion can be brought out to you in a private meeting room where you can inspect it. Inspections will take place at 1 Avalon Pde, Miami QLD 4220.
How we store existing product depends on your requirements. If you prefer unallocated storage, GBA will purchase your bars at the buy-back rate. Unallocated storage may then be purchased by you.
If Allocated storage or Private storage is required, GBATR will store the bars in their vault, and the relevant charge for the service will apply.
If the bullion has not been purchased from GBA, or you prefer to store specific and exact products, then we'll consider the service to be Private, and the bullion stored accordingly. Bullion stored with GBATR under these circumstances would be isolated and sealed in approved containers to ensure integrity.
5. Bullion and Product Pricing
Gold and silver prices are based in the current world reserve currency, the US dollar (USD). The USD gold and silver price (spot price) is converted into the Australian dollar (AUD) spot price using the current AUD/USD exchange rate. This means AUD gold and silver spot prices are equally affected by both the USD gold and silver spot price, and the AUD/USD exchange rate.
Understanding how the exchange rate affects the value of your metal is very important. If the value of metals in US dollars does not change and the Australian dollar strengthens against the US dollar, then the value of your metal in Australian dollars decreases. If the Australian dollar weakens against the US dollar, then the value of your metal in Australian dollars increases.
Unfortunately, it is not feasible to sell at the spot price. Spot price is the price traded on the world markets and is essentially the price of the metal as it comes out of the ground. The reason a premium is added to the spot price is to cover the associated costs to the dealer, for running and maintaining their business. These costs are numerous, and involve things such as high security transportation of the metal, refining, insurance and other logistics of the office.
No. We trade only in Australian dollars.
The prices on our website are very accurate. They're fed from a live feed coming from LME London Market Exchange, CME/ NYMEX – Chicago Mercantile Exchange, SHFE – Shanghai Futures Exchange, DGCX – Dubai Gold & Commodities Exchange, FOREX Contributors, and Precious Metals OTC Prices. Our prices are not delayed like those of many websites offering metal prices.
Under Australian GST legislation, bullion is considered GST free, as long as the purity is 99.95%+ for gold and 99.9%+ for silver. GST is therefore charged on items below these purities.
When you're ready to sell your metals, we'll buy your gold and silver back from you. We're often asked what happens if the price gets really high. Over the many years we've been trading, we've seen a consistent demand for gold and silver. Our buy-back and selling prices are always based on the current spot price.
6. Customer Registration
Bullion customers must be at least eighteen years old.
If you purchase or sell a cumulative value exceeding $5,000, the law stipulates you register as a customer. Your customer registration can be easily processed either in person at our office (please click here to find out which identity documents you will need to bring along, before you arrive at our public trading office) or online. Clients who wish to order online will need to register, before making any online purchases.
No! Accounts with Gold Bullion Australia are free of charge.
There are serveral ways to open an account with us:
1/. The easiest way is to register online. Gold Bullion Australia utilises the services of an electronic data verification firm, so the identity documents you provide during the registration process can be verified immediately, allowing you instant access to trade through our website 24/7. Alternatively you can visit our public trading office, and complete the entire process in person. Please don't forget to bring original copies of your identity documents with you to be sighted. Click here for the list of required customer identity documents for each type of account.
The use of electronic verification requires that the document information you provide us with matches the database's information held on you -- exactly. If it doesn't, you'll need to contact us so we can process your application manually. If you're unable to visit our trading offices in person you'll need to provide us with certified copies of your documents by mail. You may make purchases before this process is complete, however your documents must be received at our public trading office, before any purchases can be released.
Yes! All information you provide to Gold Bullion Australia is treated as highly confidential, and not revealed to any other party, unless required by law.
Gold Bullion Australia requires the provision of I.D. for all online trading conducted on our website so we can provide you with secure access to your personal trading account. In addition to this, the law stipulates that bullion dealers identify their customers, to adhere to the legislative requirements of the government body AUSTRAC.
If you believe that someone has stolen your password, contact us immediately to close your account. If you forget your password, you can easily have a password reset link emailed to your registered email address, by clicking on the Forgotten your password? link on the login page of our website, and following the instructions. Please note, you're responsible for any transactions that occur on the account, so keep your password safe.
If you're unsuccessful in registering online and require a manual application, Gold Bullion Australia will accept scanned and emailed, or faxed identity documents to partially open your account. This allows you to begin placing orders. However, we cannot release products until we receive the certified copies from you, or sight the original copies at our public trading office.
A certified copy is a true copy of an original document that has been sighted and signed by any one of the following persons:
- A police officer
- A lawyer
- A doctor
- A pharmacist/chemist
- A post office employee
- A Justice of the Peace
- A Commissioner of Declarations
- A Commissioner of Affidavits
- A Notary Public
- An accountant
- An Australian consular official
The certifier must:
- Stamp or write on the copy: “This is a true copy of the original documents sighted by me”.
- Sign, date and print their name, and affix an official stamp where applicable.
- State their profession or occupation group.
Upon successfully registering online you'll be issued with an account number and password. You'll also receive an email confirming that you may begin trading. If you're unable to upload your identity documents online, you'll need to wait until we receive the certified copies at our administration office, before you can begin trading online. During this time you're able to make purchases manually during business hours only.
- Cash deposits into the Gold Bullion Australia bank account.
- Credit cards ( credit surcharge applies)
- Cash payment at the Gold Bullion Australia public trading office.
- Direct deposit into the Gold Bullion Australia bank account.
- Telegraphic transfer.
- Real time gross settlement.
Please note: bank and personal cheques are not considered a receipt of cleared payment as they take 3 – 5 business days to clear into our bank account.
Please ensure that the reference number from your contract or invoice is used as the reference when you make your bank transfer payment. Online purchases issue you with an email with the reference number and our company's direct deposit details.
Yes. In person at our public trading office at 1 Avalon Parade, cnr of Paradise Ave, Miami, Gold Coast 4220 where staff can witness the signature on the card. Credit cards are accepted for online payments with appropriate verification.
You need to make payment using one of the methods described above, within the next immediate 24hrs on the day of which the order is confirmed, unless otherwise stated on your sale confirmation email.
Non-payment within the specified period results in cancellation of the contract and the initiation of a process of recovery. Please click here to refer to our terms and conditions regarding non-payment. Delays in clearance due to bank policy will not result in cancellation.
8. Collections and deliveries
Collections are only available from our public trading office at 1 Avalon Parade, Cnr Paradise Avenue, Miami, QLD 4220. Our other offices around Australia are for internal administrative use only, and are unavailable to assist the public.
Gold Bullion Australia utilises three types of couriers.
General Courier –
A third party general courier is the most common courier method used. The contents of your purchase is never disclosed and kept discreet for security purposes. For your privacy and safety, any communication with the courier refers to the contents of your parcel as “engineering parts.”
Security Courier –
Failsafe, Armaguard and Brinks: Security couriers are used for any one bullion item valued over $30,000.00 and for high value deliveries. You can, at your own discretion, select a security delivery for an additional cost if your bullion purchase is valued below $30,000.00. Please note: certain security couriers are only available for delivery to business addresses.
Please contact us for a quote.
Personal Door to Door Service –
If you want delivery outside of normal delivery procedures, then a personal door to door service is flexible and specific enough to cater to your needs and requirements. Quotations will be provided on an individual basis.
Please contact us for a quote.
We offer three delivery options – general courier, security courier or specialised delivery. The appropriate service is determined by the weight and value of your purchase. Click here to see all the information about our delivery providers. You may request a change in courier service. However, selecting a higher and more specialised courier service requires an upwards adjustment of your freight charge. If you choose a courier service lower than the service initially selected (e.g. we select a security service for you, and you would like to change to a general service), we'll adjust your freight cost, however we won't cover the insurance for the lower service.
Website orders default to “general” couriering. Gold Bullion Australia may, at its discretion, upgrade the courier type selected for an order due to the value of the purchase. You'll be informed if that's the case. Should you not wish to upgrade, we'll happily revert to a general courier. However, only a limited value of insurance may be provided. You're welcome to arrange your own courier service and insurance.
Our dispatch department will prepare your purchase to be couriered at the earliest possible time, provided your product is in stock, and your customer registration has been finalised; please note there may be a delivery delay for some products during times of high demand. Your contract and invoice will note any delay in dispatch. You'll receive an email on the day of dispatch to provide you with the details necessary to track your parcel, and to contact the courier should you have any queries. Gold Bullion Australia accepts no liability for delivery delays or for underperformance by third party contractors.
We prefer to deliver to a business address (e.g. your workplace) or the closest courier’s depot, because if you or your nominated signee is not available at the address to sign for the delivery, the parcel will be returned to the closest courier depot and a re-delivery will need to be arranged. A list of the most popular couriers' depots is located on our website. If a depot has not been identified near your city or town, please contact us and we will assist you to find the closest depot.
Yes, if you have selected insurance cover. Insurance ceases after the first delivery attempt for all general courier deliveries, and for depot collections not collected within a reasonable timeframe. It's therefore important you use the tracking information provided, and be available to sign for your purchase when it is delivered. If you're not there to sign for your parcel, a card will be left for you to schedule a re-delivery with the courier. Should you not collect your parcel within a reasonable time, the parcel will be returned to the Gold Bullion Australia Head Office. If this occurs you'll need to arrange and pay for another delivery. Please refer to our terms and conditions for more details.
Yes, we can arrange for a general courier to deliver your purchase to a residential address. Please bear in mind that your parcel may be delayed, so it may not arrive on the expected day. The courier driver will not be able to confirm the time of delivery or call prior to making the delivery. If you or your nominated signee is not available to sign for the parcel, then a card will be left for you to schedule a re-delivery with the courier. On occasion, general couriers choose to utilise the Australia Post infrastructure, and although the parcel is addressed to a residential address, the parcel may need to be collected from a post office.
Yes, you will need to notify our Public Trading Office in writing of your request. And also either return a completed Authorised Operating Authority form or provide your collecting agent with an authorising letter signed by you to collect from our public trading office. In this instance the collecting agent will need to identify him/herself by some suitable means such as a driver’s licence. Once a parcel for delivery has left our office we're unable to change the name of the authorised person who is allowed to sign for the parcel. For this to be changed the parcel would need to be resent back to our office, and a re-delivery fee charged before resending the parcel out again.
Delivery fees vary depending on the destination, metal type, weight and value of the order. Delivery fees are fully inclusive of GST, freight, handling and optional insurance cover.
Orders which are under 5kgs are sent overnight, and should arrive the next day in metropolitan cities. Regional destinations may take longer. Orders over 5kgs are sent on a different service and are likely to be delivered anytime within 1 and 5 business days. As we use a 3rd party courier service we cannot guarantee or be responsible for any liability in relation to delivery days, delivery times, and possible delays. You'll be provided with the courier contact details, website and tracking number if you wish to discuss and monitor the location of your parcel.
We guarantee the purity of our products and we abide by consumer law – if you no longer wish to keep your purchase, we'll happily buy it back from you, based on the current market rate.
9. Selling Bullion
Yes, we buy back based on the current market rate. We can assist you with the couriering and insurance of your physical metal back to our public trading office. Upon receiving it, we'll purchase your bullion back at a price based on the current market rate.
If you store your metal with GBATR, send a letter indicating your intention to sell and a sales representative will be in contact with you to assist with the buy-back process of your metal.
Payment will settled by a direct deposit transfer into your nominated bank account.
The quantity and quality of the jewellery or other material will determine if the metal can be analysed using a spectrometer at our public trading office or whether it will need to be refined by a refinery. Refining is a process where your jewellery is melted down (at an additional fee) and pure gold is returned. Please contact our public trading office who will be able to provide more information about this service.
Yes, businesses can apply to become an authorised wholesale client with special rates. All wholesale accounts must demonstrate previous trading experience and meet a certain monthly purchase level. Please visit our website's wholesale enquiries page for more information.
10. Investor Information
The various types of clients who invest with us range from small individual investors to companies, trusts and self-managed superannuation funds. Unfortunately, we are unable to advise you in relation to your own investment decision as we do not hold a financial adviser's licence. If you're a first time investor you may want to consult with your accountant or a financial planner. With the rising uncertainty in the world, history has proved time and again that owning gold and silver is an excellent way to preserve an individual’s wealth. It's important for both experienced and new investors to keep up to date with market news, and we recommend the World Gold Council's website, invest.gold.org, as a good place to start.
Recently, both gold and silver have risen substantially and have become more volatile. Gold and silver are no different to a portfolio in the share market. Metal value can quickly move upwards and downwards, and is affected by many factors. For centuries, gold and silver have been seen as a safe haven from currency deflation, and as a preservation of wealth. This attitude persists today and it is the reason why in the current economic climate, more and more people are investing in these metals. Please explore the graphs in our website's right sidebar to review historical metal prices.
Yes. You will need to set up a self-managed superannuation fund (SMSF) through your accountant to invest in this way. Many of our clients have precious metals in their superannuation fund portfolio and the number of people adopting this proactive approach to wealth management is growing fast.